The Return Process
As confident as we are in our gear, we understand that not everything is for everyone. If you feel like our speakers are not for you, then the first thing you'll need to do is send an e-mail within 30 days after receiving the products to firstname.lastname@example.org and inform us that you'd like to return your purchase. Please be sure to include the reason why.
Shortly afterwards, somebody from Buchardt will respond to your request. Once we gather all of the required info, you will be supplied with a pre-paid shipping label, so you can return the product, free of charge.
The return label will be sent to you via: e-mail. Once you receive it, just print it out, affix it to box. Here we can arrange an pickup at your place, or you can drop it off at your local TNT center (UPS center for US customers). No written RMA number required! Please note that you will have 7 days to get the product shipped off once the label has been sent to you. If the label hasn't been used in that time, we'll go ahead and assume you had a change of heart.
Wait for the product to land at a Buchardt approved destination. This process typically takes anywhere between 3 – 10 business days. It hinges entirely on where the product is coming from.
Once the product arrives, we'll get one of our highly trained and arguably overpaid monkeys to inspect the product to make sure that it arrived with all of the original materials and is in like-new condition.
Provided everything looks good, and it almost always does, then will reach back out and let you know that the product has been received and that the refund is being processed. In our experience, it usually takes anywhere from 7 to 10 days for the money to return back to your account.
Buchardt Audio provides warranty on speakers, starting from the date the products are received by the customer.
The warranty covers manufacturing defects which includes spare parts and labor.
The warranty does not cover flared speaker units, scratches/minor damage, wear and tear, misuse, incorrect connection, inadequate general maintenance, theft or fire.
The warranty covers only with a warranty certificate with information’s with the date of purchase.