Warranty Regulations

  • Buchardt Audio provides 10 years warranty on speakers, starting from the date the products are received by the customer. 

  • The warranty covers manufacturing defects which includes spare parts and labor.

  • The warranty does not cover flared speaker units, scratches/minor damage, wear and tear, misuse, incorrect connection, inadequate general maintenance, theft or fire.

  • The warranty covers only with a warranty certificate with information’s with the date of purchase.

 

 

Returns and exchanges

  • There are 30 days to cancel/return on products purchased at Buchardt Audio (refund or exchange for another product). The right of withdrawal runs from the date the products are received by customer.

  • If you want to cancel your purchase, please notify us via email or phone. In your message make us clearly aware that you want to use your right of withdrawal. Buchardt Audio will arrange pickup at your address.

  • Buchardt Audio will refund within 5 - 10 days after we received the speakers. This depends on the process speed from our credit card provider Stripe. 

  • To return a product, it must be in same condition as you received it in – complete undamaged with all accessories and in original packaging. Any damage and defects, resulting on the loss of resale value, will be deducted.

  • Buchardt Audio will pay the return freight (worldwide). 

 

Please help us and inform us about why you are returning the products. This will help us to provide better advice in the future.